Designer Archives
HOW DO I SHOP ONLINE?

Select the ‘SHOP’ option on the black tab at the top of the page. From here you can select ‘CLOTHING’, ‘SHOES’, ‘BAGS’, ‘ACCESSORIES’ or ‘GIFT CARDS’. Once you’ve found an item to purchase, click the ‘ADD TO SHOPPING BAG’ button underneath each item. Review the items in your shopping bag by clicking the ‘SHOPPING BAG’ link at the top right of the page. You can use the ‘REMOVE FROM SHOPPING BAG’ link to delete items from your shopping bag. Click ‘PROCEED TO PURCHASE’ to complete your order. Any items you place in your shopping bag will remain there until you complete your purchase or remove them. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order. To avoid disappointment we recommend purchasing as soon as possible as we only have one of each item available.

CAN I TRY ON ITEMS BEFORE PURCHASING?

Yes. Simply visit the Designer Archives store at the prestigious Winter Garden Complex in Brisbane. We are located in Shop G11 at the Wintergarden Centre on Queen Street in Brisbane City. Our opening hours are 9am to 5.30pm from Monday to Thursday, 9am to 9pm on Friday, 9am to 5pm on Saturday and 10.30am to 4pm on Sunday. If you cannot come to our store please go by the measurements and size guide provided in the item description.

HOW DO I KNOW THE PRODUCTS YOU SELL ARE AUTHENTIC?

We unconditionally guarantee all items on our website and in our store are authentic. Each item goes through a rigorous inspection process by our in store specialists and a third party authenticator to certify their authenticity. If in doubt please send the purchased item to the respective brand’s boutique to verify. All of our items are backed by our 100% Authentic or your money back guarantee.

CAN I RETURN AN ITEM?

Designer Archives sells previously owned goods and items are sold ‘as is’. Any signs of use are expressed in online item descriptions and will be pointed out by our helpful staff during in store inspections. We only sell items in excellent condition but our pieces are classified as vintage or second hand goods under Australian Consumer Law, thus returns are not accepted, unless on grounds of authenticity. We guarantee all our items are authentic or your money back. For authenticity claims please provide an official letter from the brand that states the item you purchased is not authentic with reference to the product’s serial number. This letter must be provided before we proceed with a refund.

HOW DO I KNOW IF AN ITEM IS IN STOCK?

All items are in stock unless a ‘Sold’ icon is displayed. We only have a small selection of our stock available for sale online. As the same items for sale online are also in our store, it is possible someone may have purchased the item in store at the same time it has been purchased online. If this is the case the online purchaser will be given a full refund.

WHAT DOES THE ITEM COME WITH?

Many of our items come with their dustbag, tags, box, purchase receipt, authenticity cards, etc. but some do not. Our items are pre-owned; therefore they don’t always come with their original accompaniments. Please refer to the item description for details on what comes with the item you wish to purchase.

ARE THE IMAGES ON YOUR WEBSITE OF THE ACTUAL ITEM I WILL RECEIVE?

Yes. All images of the listed item are taken in a studio by our photographer (except images of celebrities/models with the same item). Our photos reflect the item’s condition and are of the actual item you will receive.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept American Express, Visa and Mastercard credit and debit cards. Please note we do not accept any other methods of payment apart from those listed above.

IS IT SAFE TO USE MY CREDIT CARD ONLINE AT DESIGNER ARCHIVES?

We take your personal online security very seriously. For this reason we use the latest SSL encryption technology to securely transmit your personal and credit card information through our systems. All orders are processed safely through a secure checkout system provided by National Australia Bank. If you prefer, you may place your order over the phone with our Store Product Manager by calling us on 0411 835 356

WHICH COUNTRIES DO YOU SHIP TO?

At this point in time, items for sale on the Designer Archives website are only available for purchase within Australia. If you wish to purchase an item and have it shipped Internationally please call us on 0414 794 118 to arrange purchase.

WHEN WILL I RECEIVE MY ORDER AND HOW MUCH WILL POSTAGE COST?

Deliveries arrive within 3 to 7 days, or overnight upon request. All post is registered. Postage charges depend on the size of your order and your shipping address. The price is supplied at the checkout before you make payment.

IS MY PACKAGE INSURED FOR LOSS OR DAMAGE?

Yes, all items are sent by registered post and insured to the value of the purchase price. In the event of an item being lost or damaged in the mail we will assist you in lodging an insurance claim.

DO I NEED TO BE HOME TO RECEIVE MY DELIVERY?

No. You will receive a postal order in your mailbox to pick your parcel up from your local post office and receive your delivery there. Due to the value of the goods we sell, all items are sent by registered post, which require your signature when you pick up the parcel to prove you received it.

CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING MY ORDER?

Unfortunately we are unable to redirect orders once they have been dispatched. Generally your order will be sent within 24 hours of being received. Therefore, we advise you to call us on 0414 794 118 immediately to see if your order has been dispatched. If it hasn’t, we will be able to change the shipping address for you.

CAN I ADD ITEMS TO AN EXISTING ORDER?

Generally your order will be sent within 24 hours of being received. Therefore, we advise you to call us on 0414 794 118 immediately to see if your order has been dispatched. If it hasn’t, we will add any additional items you would like to your order and recalculate your shipping charges. If it has already been dispatched we will help you place a new order.

HOW WILL I KNOW YOU RECEIVED MY ORDER & WHEN IS MY PAYMENT PROCESSED?

Upon receiving your order we will send you an email to confirm we are processing it. Your card will be debited at the time of sale, which is when you complete the checkout phase. In the rare instance an item you ordered is sold out, we will contact you immediately and issue you a full refund.

CAN I LAYBY AN ITEM?

Yes, you can layby an item at our Designer Archives store located at the Wintergarden in Brisbane. A deposit of at least 20% of the total selling price must be made at the time the lay- by order is placed. Payments must be made regularly with the full sale amount being paid within 8 weeks. If you live interstate and cannot place a layby order in-store please contact us on 0414 794 118 to arrange a layby order over the phone.

HOW DO I MAKE A LAYBY PAYMENT?

Layby payments can be made in store or over the phone. Each time you make a payment you will receive a receipt and an updated invoice for the remainder owing with the date it is due. This will be sent by email for payments made online or over the phone.

WHAT HAPPENS IF I DON’T PAY FOR MY LAYBY WITHIN THE EIGHT-WEEK LAY-BY PERIOD?

Your layby order will be cancelled if you fail to pay the full sale price within 8 weeks of placing the order. All payments you made on the item will be refunded to you minus the 20% deposit, which is payable as a cancellation fee.

CAN I EXTEND MY LAYBY?

An extension on your layby may be granted under special circumstances at the discretion of Designer Archives. Please call us on 0414 794 118 to discuss your options.

CAN I CANCEL A LAYBY?

Yes, you can cancel your layby. All payments you made on the item will be refunded to you within a reasonable timeframe following the date of cancellation, minus the 20% deposit, which is payable as a cancellation fee. Your layby cannot be cancelled once payment in full has been made.

HOW DO I CONSIGN WITH DESIGNER ARCHIVES?

Consigning with us is an easy process. Simply email our Senior Fashion Editor shannan@designerarchives.com.au with information and detailed images of the items you wish to sell. Or make an appointment and bring them to our store at the Winter Garden in Brisbane CBD for inspection by calling us on 0414 794 118.

DO YOU ACCEPT CONSIGNMENTS FROM WHERE I LIVE?

Designer Archives accepts consignments from all over the world. Please email our Senior Fashion Editor shannan@designerarchives. com.au with information and detailed images of the items you wish to sell. After our initial look through we will contact you about shipping select items to us for a final inspection. Any items that aren’t a good fit for our store will be returned to you by registered post at the cost of the consignor.

DO YOU ACCEPT ALL CONSIGNMENTS?

Upon submitting your items our qualified staff will review them and decide if they are well suited to our collection. We pride ourselves on the stock we have to offer, which is a highly edited selection of immaculate designer items. We do not accept all submissions but take all enquiries seriously and appreciate your consideration. We are looking for International designer labels like Hermes, Chanel or Louis Vuitton as well as Australian labels like Scanlan & Theodore, Sass & Bide or Dion Lee. Please find a list of designers we accept under the 'DESIGNERS' tab.

HOW SHOULD I PREPARE MY ITEMS FOR CONSIGNMENT?

When submitting your items for potential consignment with us please ensure they are clean and in new or excellent condition. We only accept authentic designer items and supplying proof of purchase at the time of inspection is appreciated but not mandatory. After our qualified team of authenticators have examined your items we may elect to have them inspected by a third party authenticator for certification. If additional services such as authentication, dry cleaning or professional restoration are required we will discuss these charges with you beforehand.

HOW LONG DO YOU KEEP CONSIGNED ITEMS IN STORE?

Items will be kept in store for a minimum period of three months unless otherwise discussed with the consignor. Unsold items must be picked up within 7 days unless otherwise discussed. If your item has not sold after a considerable period of time we will contact you and discuss either reducing the price of the item or arranging for you to pick it up. If you cannot be reached through your nominated contact methods within 14 days your item becomes property of the Designer Archives and will be donated to charity or discounted for sale in store.

HOW MUCH AM I PAID FOR CONSIGNING MY ITEMS?

When your item sells you will receive a percentage of the sale price. This percentage varies depending on the sale price of your item:


For items valued under $2,000 the consignor receives 50% of the sale price 


For items valued between $2,000 and $4,000 the consignor receives 60% of the sale price


For items valued over $4,000 the consignor receives 70% of the sale price

WHO DECIDES THE PRICE OF CONSIGNED ITEMS?

The sale price of an item is decided mutually with the consignor. A decision is reached based on the item’s original retail price, condition and desirability in the current market.

WILL MY CONSIGNED ITEMS BE MARKETED ONLINE AND IN-STORE?

Select items will be given exposure on our website but all items will be given exposure in store. Due to the high volume of items we receive we may have to rotate items on display. We may also market some items via our social media networks.

CAN YOU FIND THE ITEM I’M LOOKING FOR?

Have you been on the hunt for a certain piece and just can’t find it anywhere? Our team can help. Please email our Senior Fashion Editor shannan@designerarchives.com.au with an image, description and the price you are willing to pay. We cannot guarantee we will find the item you’re looking for but our contact database and long list of consignors may locate someone with the item you want.